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How m1x Handles Your Account Information

We collect and protect the details you share when you open an account, deposit via bKash or Nagad, place bets or contact support.

Account security protocolsPayment data encryptionContact preference controlData retention termsRequest and deletion rights
m1x How m1x Handles Your Account Information
DATA SAFEGUARDS

How We Protect What You Share

Your account credentials, payment records and personal details move through encrypted channels and rest in secured storage systems that limit access to authorised personnel only. We apply industry-standard protection measures and review our security practices regularly to keep your information safe.

Encryption in transit and storage

Every login, deposit confirmation and withdrawal instruction travels over SSL-protected connections. Once stored, your password is hashed, payment details are tokenised and personal records sit behind access controls that log every retrieval for audit purposes.

Cookie and tracker policy

We set session cookies to keep you logged in and preference cookies to remember your language choice. No third-party advertising trackers run on m1x pages; analytics are anonymised and used solely to improve platform performance and navigation flow.

Data retention schedule

Active account records stay accessible while you use the platform. After closure we retain transaction logs and identity documents for the period required by financial regulations in eligible regions, then anonymise or delete older files according to our retention policy.

Your rights under this policy

You can request a copy of your data, ask us to correct errors, withdraw marketing consent or delete your account entirely. Contact support with your registered details and we will process the request within the timeframe applicable law requires.

PRIVACY QUESTIONS

How to Reach Us About Your Data

If you want to review the information we hold, update your contact preferences or request deletion of your account data, our support team will guide you through the process. We respond to privacy requests within the timeframe set by applicable regulations in eligible regions.

Team online

Live chat privacy help

Open the chat widget in the bottom corner of any page and type "data request" — an agent will confirm your identity using your registered mobile number, then walk you through access, correction or deletion steps for your account information.

Email data queries

Send your request to our support address with your registered email and username. We will verify ownership, then reply with the details you requested or the form needed to update or delete records tied to your m1x account.

In-account settings

Log in, tap the profile icon, then navigate to Privacy Controls where you can toggle marketing messages, download a copy of your transaction history or submit a formal data-deletion request that we will process within regulatory timelines.

Common Questions About Data on m1x

We ask for your mobile number, email address and a username. During your first deposit or withdrawal we may request identity documents to verify ownership and meet financial compliance standards in eligible regions where we operate.

We log the payment method, amount, timestamp and transaction reference for every deposit and withdrawal so we can reconcile your wallet balance, resolve disputes and meet record-keeping obligations under applicable financial regulations.

Yes. Submit a deletion request through live chat or email support with your registered details. We will close your account and erase personal information, keeping only the transaction records required by law for the mandatory retention period.

We do not sell or share your contact details or betting history with outside marketing firms. Payment processors see only the data needed to complete your deposit or withdrawal, and we share records with regulators only when law requires it.

Active account data stays accessible while you play. After you close your account we retain financial logs for the period set by applicable regulations in eligible regions, then archive or anonymise older records according to our retention schedule.

We set session cookies to keep you logged in and preference cookies to remember language choice. You can delete or block cookies in your browser settings anytime, though login and language persistence will stop working until you allow them again.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.